Frequently Asked Questions
Q. Who is Choice Energy?
A. Choice Energy is a licensed electric supplier in Connecticut that provides cost savings in electric generation services for residential customers and businesses. There is no charge to switch to us, and there is no contract to sign. You can choose to return to your utility company at any time with no penalty or cancellation fee. Go here to view our current rate and estimate your savings based on your usage level. Go here to sign up and start saving.
Q. Is Choice Energy licensed to do business as an electric supplier or aggregator?
A. Yes. We are fully licensed by the requisite government regulatory agencies of each State that we do business. You can go here to sign up and start saving.
Q. Why should I switch to an electric supplier?
A. Most people choose an electric supplier to lower their cost for electricity. You can go here to find out the number of residential customers and businesses in Connecticut that have already switched to an electric supplier. Go here to view our current rate and estimate your savings based on your usage level. Go here to sign up and start saving.
Q. How many people have switched to an electric supplier?
A. Most people choose an electric supplier to lower their cost for electricity. You can go here to find out the number of residential customers and businesses that have already switched to an electric supplier. Go here to view our current rate and estimate your savings based on your usage level. Go here to sign up and start saving.
Q. What is the GSC rate on my electric bill?
A. GSC stands for Generation Service Charge. It is the portion of your electric bill that covers the cost of producing electricity at power plants from your electric supplier or your utility company if you have not chosen an electric supplier. The other portion of your electric bill is Delivery Charge which the utility company charges regardless of who your electric supplier is.
Q. Where can I find my current GSC rate?
A. The GSC rate that you currently pay is shown on your electric bill. You also can go here to view the GSC rates that the utility companies charge. Go here to view our current rate and estimate your savings based on your usage level. Go here to sign up and start saving.
Q. What percentage of my electric bill does the GSC rate represent?
A. The cost to produce electricity typically accounts for over 60% of your electric bill. Switching to Choice Energy will help you save by reducing your GSC charges. Go here to view our current rate and estimate your savings based on your usage level. Go here to sign up and start saving.
Q. How much can I expect to save?
A. Depending on your specific circumstances, you may lower your total electric bill by 10% or more. You can go here to estimate your savings based on the current rate and your usage level. Go here to sign up and start saving.
Q. What is your GSC rate per kWh?
A. The Choice Energy rate is fixed each month and may vary from month to month depending on market condition. However, we guarantee that our rate will always be lower than the utility company’s standard GSC rate. Depending on your specific circumstances, you may lower your total electric bill by 10% or more. You can go here to view our current rate and estimate your savings based on your usage level. Go here to sign up and start saving.
Q. Is your GSC rate per kWh all-inclusive?
A. Yes. Our GSC rate is all inclusive reflecting the full cost of generation. There are no additional charges that will be added to the generation services portion of your electric bill.
Q. How does your GSC rate per kWh compare to the GSC rate that I currently pay my utility company?
A. The Choice Energy rate may vary from month to month depending on market condition. However, we guarantee that our rate will always be lower than the utility company’s standard GSC rate. Depending on your specific circumstances, you may lower your total electric bill by 10% or more. You can go here to view our current rate and estimate your savings based on your usage level. Go here to sign up and start saving.
Q. Is your GSC rate fixed or variable?
A. The Choice Energy rate is fixed each month and may vary from month to month depending on market condition. However, we guarantee that our rate will always be lower than the utility company’s standard GSC rate. Depending on your specific circumstances, you may lower your total electric bill by 10% or more. You can go here to view our current rate and estimate your savings based on your usage level. Go here to sign up and start saving.
Q. If your GSC rate changes, when and how will I be notified?
A. The Choice Energy rate effective at the time is always posted on our website. You can go here to view our current rate and estimate your savings based on your usage level.
Q. What is the set up fee to switch to Choice Energy?
A. There is no charge to switch to us, and you can choose to return to your utility company at any time with no penalty or cancellation fee.
Q. Are there any early termination penalties?
A. No. There is no charge to switch to Choice Energy, and you can choose to return to your utility company or switch to another electric supplier at any time with no penalty or cancellation fee.
Q. Is there a fee if I switch to another electric supplier or go back to my utility company?
A. No. There is no charge to switch to Choice Energy, and you can choose to return to your utility company or switch to another electric supplier at any time with no penalty or cancellation fee.
Q. Who do I call for an emergency?
A. In the event of an emergency such as a power failure or a downed power line, call your local utility company as before.
Q. What do I need to do to switch?
A. It is easy and takes very little time to switch. You only need to provide us with certain account information from your electric bill and we will do all the work for you. To avoid delay in switching it is very important to provide the information accurately. You can go here to sign up and start saving.
Q. Do I need to contact my utility company or my current electric supplier to let them know?
A. No. You only need to provide us with certain account information from your electric bill and we will do all the work for you with your authorization. If you currently have a contract in place with another electric supplier, make sure you consult your contract with that other electric supplier to find out if they have a cancellation fee.
Q. Do I need to give out any personal confidential information in order to switch to Choice Energy?
A. No. We do not need any personal confidential information such as a Social Security number, credit card information, checking account numbers, etc. We only need certain account information from your electric bill to authorize the switch. To avoid delay in switching, it is very important that you provide this information accurately.
Q. Do I have to sign a contract or other agreement?
A. No. There is no contract to sign. You can go here to view a copy of our terms and conditions. Go here to sign up and start saving.
Q. Is a security deposit, enrollment or other similar fee required?
A. No. There is no charge of any kind whatsoever to switch to Choice Energy, and you can choose to return to your utility company or switch to another electric supplier at any time with no penalty or cancellation fee.
Q. Do you need to do a credit check on me?
A. No. All that is required is that you have a current account with the utility company.
Q. How will Choice Energy bill me for my electric service?
A. There is no change in how you receive your electric bill. You will continue to receive one electric bill from the utility company. The only difference will be the lower rate you pay for the generation service portion of your electric bill.
Q. Is there any late payment fee or other similar fee?
A. There will be no change to your current billing and payment terms. You will continue to receive one consolidated monthly bill from your utility company that includes both the generation charge and the delivery charge plus applicable taxes. You will continue to make payments to your utility company in accordance with its payment terms. Please consult with your utility company regarding any late fees on delinquent payments, termination of service for non-payment, security deposits, payment arrangement plans and other payment and credit terms.
Q. When will my services with Choice Energy be activated once I have signed up?
A. There will be no interruption with your electric service, and there is no actual installation required. Once the utility company validates your account information that you provided to us during enrollment, it then makes the switch on your next regularly scheduled meter reading date. So, depending on where you are in your meter reading cycle it can take more than 30 days for the switch to be effective. To avoid delays in switching, it is very important that you accurately provide your account information to us.
Q. When will I start to save once I have signed up?
A. Once your utility company validates your account information that you provided to us during enrollment, it then makes the switch on your next regularly scheduled meter reading date. So, depending on where you are in your meter reading cycle it can take more than 30 days for the switch to be effective. To avoid delays in switching, it is very important that you accurately provide your account information to us.
Q. Is there an interruption in service when I switch to Choice Energy?
A. No. There is no service interruption when you switch over to Choice Energy. There is no switching set up fee, and you can choose to return to your utility company without interruption at any time and with no penalty or cancellation fee
Q. How do I pay my bill?
A. You will pay your electric bill exactly the same way you have in the past through your current utility company. You will continue to receive one electric bill from the utility company. Nothing changes on your bill except on the 2nd page you will see Choice Energy as your new electric supplier, and the lower rate you pay for the generation service portion of your electric bill.
Q. Can I sign up with Choice Energy if I have a budget plan or receive energy assistance?
A. Yes. Your budget plan will be prorated according to the Choice Energy low rate. This usually takes place around the end of the year.
Q. Can Choice Energy shut off my service for whatever reason?
A. No. Only your utility company can terminate electric service to your home or business, and termination is strictly regulated by the government regulatory agency of your State.
Q. Is your energy green?
A. Yes. In order to be in compliance with regulatory requirement, a minimum of 14% of our energy must come from renewable sources.
Q. Do you offer any other services?
A. Choice Energy has made the strategic decision to specialize and remain focused in our attempt to provide our customers with the lowest electric rate possible.
Q. Will I lose service if my electric supplier goes out of business?
A. No. Electric service will not be interrupted if a supplier goes out of business. You would simply be returned to the utility company and pay its standard generation services rate, or you could choose another supplier and pay its rate available at the time.
Q. Will the utility company be upset if I switch to Choice Energy?
A. No. Your utility company encourages its customers to choose an Electric Supplier because lower electric costs benefit everyone.
Q. Will the utility company lose money if I switch to Choice Energy?
A. No. Your utility company does not earn a profit on the electricity that they deliver to its customers. It simply purchases electricity for customers who do not choose Choice Energy or another qualified electric supplier.
Q. Who is my current electric supplier?
A. If you have not chosen one, then the utility company is your default electric default provider of electric generation services. Otherwise you can find out who your current electric supplier is from your electric bill.
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